Privacy Policy

At Tratwo Concierge, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our travel concierge services for foreign travelers visiting India.

1. Information We Collect

To provide you with personalized and seamless travel services, we collect the following information:

Personal Details: Name, gender, nationality, date of birth, passport information, and contact details (email, phone, WhatsApp, etc.).

Travel Preferences: Itinerary preferences, accommodation requirements, meal preferences, and special requests (e.g., accessibility needs).

Financial Information: Billing details such as credit/debit card details for processing payments.

Other Information: Emergency contact details, language preferences, and feedback.

2. How We Use Your Information

We use your information solely for:

Creating personalized travel itineraries, confirming reservations, and managing travel logistics.
Communicating updates, confirmations, or modifications related to your trip.
Assisting with visa, transport, accommodation, and dining arrangements.
Offering local guides, language assistance, and safety advice.
Enhancing your travel experience by providing tailored recommendations.
Complying with applicable laws, including financial and tax obligations.

3. Lawful Basis for Processing Data

We process your personal data under the following legal bases:

Performance of a Contract: To fulfill your travel bookings and services as requested.
Consent: Where explicit consent is required, such as for marketing communications or sensitive data processing.
Legitimate Interests: For improving services, addressing queries, and ensuring security and fraud prevention.
Legal Obligations: To meet regulatory and compliance requirements in India.

4. Data Sharing

We may share your information with third parties, such as:

Service Providers: Hotels, airlines, transport companies, and local guides for fulfilling your booking requirements.
Legal Authorities: Where required for compliance with Indian immigration, tax, or legal obligations.
Technology Partners: To process payments or manage customer interactions securely.

We ensure that any third parties with whom we share your data are compliant with relevant privacy laws and only use your information for the intended purpose.

5. Data Security

We employ stringent security measures to protect your data, including:

Encryption of sensitive data during transmission.
Restricted access to personal data to authorized personnel only.
Regular audits and updates to our data protection protocols.

6. International Transfers

If you reside outside India, your data may be transferred to and processed in India to provide you with the services you request. By engaging with Tratwo Concierge, you consent to such international data transfers, which are carried out in compliance with applicable laws.

7. Your Rights

You have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of inaccurate or irrelevant information.
Withdraw consent for processing where applicable.
Lodge a complaint with the appropriate regulatory authority if you believe your rights have been violated.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be available on our website, and significant changes will be communicated to you directly.

10. Contact Information

For any questions, concerns, or to exercise your rights, please contact us:

Corporate Office

J M Mehta Travel & Tour Co Pvt Ltd
No. 44, 2nd Floor, Oasis Industrial Complex,
Nehru Road, Vakola, Santacruz East,
Mumbai 400055, India

Office Hours:
Monday to Friday: 9:30 AM to 6:30 PM
Saturday: 9:30 AM to 3:30 PM

Telephone & WhatsApp: +91 9619151111

Email: hello@tratwo.com